FAQs

Q1 What is a JR Kyushu Rail Pass?

A1

Click the following link for information on the JR Kyushu Rail Pass:
https://www.jrkyushu.co.jp/english/railpass.html
Access the following link for information on the Japan Rail Pass:
http://www.japanrailpass.net/
Q2 Where can I purchase JR tickets?

A2

For details, click here.
Q3 Can I use a credit card to purchase JR tickets?

A3

Yes, you can uses the following credit cards:
JCB, VISA, UC, DC, UFJ, MasterCard, Diners Club, Nicos, American Express, Saison, AEON and DISCOVER
Q4 Please let me know the ticket prices for children.

A4

For child fares, click here.
Q5 When can I reserve a seat?

A5

Reservations for a Reserved(designated) seat can be accepted from 10 am (J.S.T) 1 month before the boarding date of the train. For example, if the boarding date of the train is April 1st, it can be reserved and purchased from 10:00 am as of March 1st.

If you would like to make seat reservation, there are two ways below.
■One way/ Round trip ticket ⇒ click here.
■Using with JR-KYUHSHU RAIL PASS ⇒ click here.
Q6 Are JR tickets changeable?

A6

For details, click here.
Q7 Are JR tickets refundable?

A7

For details, click here.
Q8 How late are ticketing counters open?

A8

The following pages provide the business hours of major stations.
Q9 Are coin-operated lockers available at JR stations?

A9

For details, click here.

Q10 Is there space for suitcases on JR Kyushu trains?

A10

It dependes on the train. Please refer to the following chart:

Major trains of JR Kyushu

Name of train	Space availability
800 Series Shinkansen 700 Series Shinkansen	○*1
Limited Express Yufuin no Mori (No. 1, 5, 2, 6)	○
Limited Express Yufuin no Mori (No. 3, 4)	○
Limited Express Yufu	○
Limited Express Aso Boy!	×
Limited Express A-TRAIN	×
Limited Express Huis Ten Bosch	×
Limited Express Kamome	○*2
Limited Express Midori	○*3
Limited Express Sonic	○*4
Kyushu Odan Tokkyu	×
SL Hitoyoshi	×
Limited Express KAWASEMI YAMASEMI	○
Isaburo / Shinpei	×
Limited Express Hayato no Kaze	×
Limited Express Ibusuki no Tamatebako	×
Limited Express Umisachi-Yamasachi	×
Local trains, rapid-transit trains	×

*1:A seat with allocated luggage space must be reserved when traveling with oversized baggage.
　　What does oversized baggage mean?

*2: There is no space for suitecases on No. 105, 107, 100 and 108.

*3: There is no space for suitecases on No. 29, 31, 4 and 6.

*4: Space for suitecases may not be available depending on train configuration.