FAQ

JR KYUSHU RAIL PASS Online Booking


General

  • Q001

    What kind of tickets can I reserve and purchase on JR KYUSHU RAIL PASS Online Booking?

    A001

    You can reserve and purchase a JR Kyushu Rail Pass on our booking website.Customers who have purchased a JR Kyushu Rail Pass on our booking website can also reserve and purchase a reserved seat of the popular sightseeing train (before the reception of the rail pass) (available for a fee).
    Support languages: English, Korean, Chinese (Simplified/Traditional)
    Click the following link to see the operation guide or click the button for a corresponding language in ""Operation Guide"" on the top page.

  • Q002

    For up to how many people can I reserve and purchase tickets on JR KYUSHU RAIL PASS Online Booking?

    A002

    You can reserve and purchase tickets for up to seven people in one operation.

  • Q003

    When do you accept reservations?

    A003

    [New Reservations]
    We accept reservations for 24 hours. However, when you apply for a reservation from 23:00 to 05:30 (Japan time), we hold your reservation once and inform you of the result by e-mail next morning. Note that you may not be able to use the system even during the above hours due to system maintenance. The schedule of system maintenance will be announced in ""Notice"" on the top page of our booking website.
    [Changes/Refunds]
    We accept requests for changes and refunds from 05:30 to 23:00 (Japan time).

  • Q004

    What is the age range for a child?

    A004

    The child’s fare applies to children between the ages of 6 and 11 years old.

    [Determining a child’s age]
    For purchases made through JR KYUSHU RAIL PASS Online Booking: the age of the child on the day the JR Kyushu Rail Pass is first used applies

    Also, children age 5 and younger can ride free of charge.
    However, if a child aged 5 years or younger will be using a reserved seat, please purchase a ticket (or a child’s JR Kyushu Rail Pass) for the required section.

  • Q005

    I don't have an e-mail address. Can I reserve and purchase a ticket on JR KYUSHU RAIL PASS Online Booking?

    A005

    We are afraid you cannot.
    A notice of reservation establishment and other information are sent to customers from JR Kyushu by e-mail. Therefore, you need to use e-mail. Please register your own e-mail address to reserve and purchase a ticket.

  • Q006

    How do I pay?

    A006

    Payments are made using the credit card that you registered with us. Please note that you cannot use any other payment methods.We accept credit cards from the following brands.


  • Q007

    How far in advance can I book a JR Kyushu Rail Pass?

    A007

    You may book a Rail Pass as early as 10 AM (Japan Time), 1 month in advance of the boarding date.
    For example, if your train boarding date is April 1, you can book and purchase tickets as early as March 1 at 10 AM.

    *If you purchase your Rail Pass at a travel agency, the time of purchase will depend on the tour company or travel agency. Please confirm this information by inquiring with or contacting a service representative at each company.

  • Q008

    Which trains and what types of seats can I book through JR KYUSHU RAIL PASS Online Booking?

    A008

    You can book a reserved seat (and some Green Car seats) on trains with reserved seating.

    However, please note that the following seats cannot be reserved.
    ・Seats with oversized baggage areas
    What are seats with oversized baggage areas?
    ・Green seats other than "36+3"
    ・Booth seats
    ・ASO BOY! : Panorama seats, white ""Kuro"" seats
    ・KAWASEMI YAMASEMI : Sofa seats, Counter seats, Bench Seats
    ・Cruise Train Seven Stars in Kyushu
    ・ARU RESSHA(Sweet Train)

  • Q009

    Can I reserve and purchase a reserved seat alone on JR KYUSHU RAIL PASS Online Booking without purchasing a JR Kyushu Rail Pass (voucher)?

    A009

    If you do not have a JR Kyushu Rail Pass or JR Kyushu Rail Pass voucher, you cannot book or purchase a reserved seat.

    To book a reserved seat on the booking site, you must purchase a JR Kyushu Rail Pass ahead of time in one of the following ways:
    1) Booking and purchasing a JR Kyushu Rail Pass through JR KYUSHU RAIL PASS Online Booking
    2) Purchasing a voucher for a JR Kyushu Rail Pass at designated travel agencies

  • Q010

    I have purchased a voucher for JR Kyushu Rail Pass at a travel agency. Can I reserve and purchase a reserved seat on JR KYUSHU RAIL PASS Online Booking?

    A010

    Customers who have purchased a voucher for JR Kyushu Rail Pass at a designated travel agency can reserve and purchase a reserved seat on our booking website.

    Designated travel agencies are as follows:
    JTB, Nippon Travel Agency, JALPAK, JR Kyushu Jet Ferry, Doctortour, Korea Railroad Corporation, MODE TOUR, Hana tour, Cosmo Travel, myrealtrip, EGL Tours, Package Tour, Yes Trip, cola tour, LION TRAVEL, KLOOK, Fliggy, Ctrip, LINKTIVITY and their affiliate travel agencies/shops

    In addition, below 3 types voucher are available for Reservation/Purchase of Seats below.
    1) With “KRP Reservation No.”(15-digit reference number starting with capital letter “K”)
    2) MCO/eMCO vouchers which are issued on exclusive paper with “Nippon Travel Agency” logo printed.
    3) Vouchers Issued by KLOOK
    4) Vouchers Issued by LINKTIVITY

  • Q011

    I have purchased a voucher for Japan Rail Pass at a travel agency. Can I reserve and purchase a reserved seat on JR KYUSHU RAIL PASS Online Booking?

    A011

    We are afraid you cannot. JR KYUSHU RAIL PASS Online Booking provides services related to JR Kyushu Rail Pass alone. Japan Rail Pass is not covered by our services.

  • Q012

    If I reserve and purchase a ticket on JR KYUSHU RAIL PASS Online Booking, can I board a train without performing other procedures?

    A012

    No, you cannot.
    You cannot board a train only by reserving and purchasing a ticket on our booking website. Be sure to pick up the ticket you have reserved at a designated ticket office of JR Kyushu before boarding. For the locations and business hours of the designated ticket offices of JR Kyushu, click the following link.

    [Stations at which JR Kyushu Rail Pass can be purchased/exchanged]
    Click here

  • Q013

    Can I reserve and purchase multiple passes for an identical user on JR KYUSHU RAIL PASS Online Booking?

    A013

    An identical user cannot purchase multiple passes of which term of validity are exactly the same. An identical user can purchase multiple passes of which term of validity are partially overlapping (E.g.: A 3-day pass for Northern Kyushu area valid from Jan. 1 to Jan. 3 and a 3-day pass for Southern Kyushu area valid from Jan. 3 to Jan. 5).
    However, you cannot reserve and purchase multiple passes in one operation. Please carry out an reservation and purchase operation separately for each pass.

System use

  • Q014

    Tell me how to log in

    A014

    Click ""Confirm/Change/Refund"" on the top page of the booking website to move to the login screen. At the time of the first login, you need to set a password. For the details of the password setting method, click the following link.

    Note: The content of the operation differs depending on whether you have reserved and purchased the JR Kyushu Rail Pass (voucher) on our booking website or you have purchased it at a travel agency.
    JR KYUSHU RAIL PASS Online Booking user manual

  • Q015

    Tell me how to enter on the password setting screen.A message of "Unable to confirm reservation using the purchaser registration information you entered. Please enter the correct information." appears repeatedly on the password setting screen. What should I do?

    A015

    For the details of the password setting method, click the following link.

    Note: The content of the operation differs depending on whether you have reserved and purchased the JR Kyushu Rail Pass (voucher) on our booking website or you have purchased it at a travel agency.
    JR KYUSHU RAIL PASS Online Booking user manual

  • Q016

    The travel agency where I have purchased a ticket is not displayed in the options of "Travel Agency Name" on the password setting screen.

    A016

    If your JR Kyushu Rail Pass voucher has a KRP Reservation No. (15-digit number stating with capital letter K), you don't need to select a travel agency name. Leave the travel agency name as is the initial display without selecting anything and input other items. Then click "Set password".

  • Q017

    I have forgotten the password I had set.

    A017

    We are sorry to bother you, but please perform the password setting procedure again.

  • Q018

    I have not received a confirmation e-mail. What should I do?

    A018

    We are sorry to bother you, but please perform the e-mail address registration procedure again. A confirmation e-mail will be sent to you from our domain (jrkyushu.co.jp). Please set your device to accept emails sent from this domain.

  • Q019

    I have received an e-mail that my reservation had not been established. Why did I fail to reserve?

    A019

    There is a possibility that you entered incorrect information for any of card No., term of validity, and card company when registering credit card information.
    We are sorry to bother you, but please perform the reservation and purchase procedure again.
    Note that seat reservation may not be established when all seats are sold.

  • Q020

    I cannot view the operation guide.

    A020

    The operation guide has been created in the form of PDF document.

Changing and Refunding

  • Q021

    I want to cancel the ticket reserved and purchased on JR KYUSHU RAIL PASS Online Booking. What procedure do I need to perform?

    A021

    The purchaser himself/herself needs to perform the refund procedure on our booking website.

    Click ""Confirm/Change/Refund"" to move to the login screen.
    At the time of the first login, you need to set a password.
    For the details of the operation method, click the following link.
    Note: The content of the operation differs depending on whether you have reserved and purchased the JR Kyushu Rail Pass (voucher) on our booking website or you have purchased it at a travel agency.
    JR KYUSHU RAIL PASS Online Booking user manual
    Please note that you will be charged for a refund handling fee.

  • Q022

    I want to change the contents (such as a usage start date or boarding date, type of ticket, the number of persons in reservation, train to board, and seating location) of the ticket reserved and purchased on JR KYUSHU RAIL PASS Online Booking. What procedure do I need to perform?

    A022

    A purchaser himself/herself needs to perform the change procedure on our booking website.

    Click ""Confirm/Change/Refund"" to move to the login screen.
    At the time of the first login, you need to set a password.
    For the details of the operation method, click the following link.
    Note: The content of the operation differs depending on whether you have reserved and purchased the JR Kyushu Rail Pass (voucher) on our booking website or at a travel agency.
    JR KYUSHU RAIL PASS Online Booking user manual

  • Q023

    I have purchased a JR Kyushu Rail Pass (e-ticket) at a travel agency and made a seat reservation. I have changed the type of JR Kyushu Rail Pass (e-ticket) after the seat reservation. Can I still use the seat reservation as it is?

    A023

    No, you cannot use the seat reservation as it is.For the seat reserved using the voucher before change, perform the refund procedure by yourself on our booking website.

Other

  • Q024

    When are the settlements of purchase, change, and refund made?

    A024

    The settlements of purchase, change, and refund are made at the point when the completion screen is displayed and an e-mail that informs that the purchase, change, or refund is completed is sent from JR Kyushu. The contract is concluded at the point when the reservation is established. Therefore, refund after the establishment of reservation requires a fee. A reservation accepted from 23:00 to 5:30 (Japan time) is settled at the point when the reservation and purchase is established next morning.

  • Q025

    After changing the reservation, the pre-change reservation and the post-change reservation have been twice settled from the credit card. Isn't it a mistake?

    A025

    If you change the ticket, it will be settled again by credit card. However, pre-change reservations will be refunded to your account via the credit card company at no charge. The timing of refunding pre-change bookings and the time of settlement of post-change bookings vary depending on the credit card company.
    If the change requires a handling fee, such as when decreasing the number of passengers, we will make a refund after deducting the handling fee.

  • Q026

    If I don't pick up a reserved ticket, is the money I have paid automatically refunded?

    A026

    No, it is not automatically refunded. You must make a refund on the JR KYUSHU RAIL PASS Online Booking website before the departure time of the reserved train. We will refund the amount deducted the handling fee to the credit card.

    ■JR KYUSHU Train Reservation
    If a message saying that the refund operation has failed is displayed, contact us by email from the inquiry form of “Inquiries&Attention”

    ■JR KYUSHU RAIL PASS Online Booking
    Be sure to perform the refund procedure on our booking website by yourself. If a message saying that the refund operation has failed is displayed, contact us from the inquiry form.

  • Q027

    I have left my credit card used for reservation and purchase at home. Can I still pick up the reserved ticket at the ticket office or Automated ticket machine of JR Kyushu stations?

    A027

    We are afraind you cannot. If you don't present the credit card used for reservation and purchase, you cannot pick up the ticket.You need to take the procedure to refund the reserved ticket at the ticket office and purchase a new ticket you need again.

  • Q028

    What should I do if my credit card number has changed because my old card was lost and a new one has been reissued?

    A028

    If the card number changes, you can not receive the ticket.
    *If the card is changed due to renewal of the expiration date, not lost, please bring the old card to receive the ticket.

  • Q029

    Due to a flight cancelation, my travel schedule will change. What should I do?

    A029

    The purchaser himself/herself needs to perform the change procedure on our reservation website.

    ■JR KYUSHU RAIL PASS Online Booking
    Click ""Confirm/Change/Refund"" to move to the login screen. At the time of the first login, you need to set a password. For the details of the operation method, click the following link.
    Note: The content of the operation differs depending on whether you have reserved and purchased the JR Kyushu Rail Pass (voucher) on our booking website or you have purchased it at a travel agency.
    JR KYUSHU RAIL PASS Online Booking user manual

    ■JR KYUSHU Train Reservation
    *If you reserved reserved seats, please operate before the departure time of the train.
    * Refund fee will be charged for refund.

  • Q030

    What browser and operating environment do you recommend to use this website?

    A030

    "For details, click the following link.
    https://kyushurailpass.jrkyushu.co.jp/reserve/RecommendedSpecPage