JR-KYUSHU Train Reservation

A001

For details on JR-KYUSHU Train Reservation,please see the “Service Guide”

A002

This Service cannot be combined with other tickets including the “JR Kyushu Rail Pass”. Also, the reserved seat you booked using this service cannot be used as a reserved seat etc. of“JR Kyushu Rail Pass” after coming to Japan.

A003

You can reserve regular tickets. *Please note that we do not handle discount tickets or other special offers.

A004

You cannot reserve the following seats online. If you would like to reserve these seats, please purchase tickets for them at a station ticket office.

・Green(first class) compartment, DX Green(first class) seats
・Booth seats（Box Seating）
・ASO BOY! : Panorama seats, white ""Kuro"" seats　*You can reserve regular seats on the “ASO BOY!”
・KAWASEMI YAMASEMI : Sofa seats
・TWO STARS 4047 : Counter seats
・“Compartments” on the “Hikari Rail Star”
・Rooms on sleeper trains

A005

It is possible to reserve and purchase limited express tickets only.

A006

You can reserve a non-reserved seat by selecting the ""Non-reserved seat"".
* However, non-reserved seats may not be able to be seated if the train is crowded.

A007

You can make a reservation from 10:00 am one month prior to boarding date, up to 6 minutes before the departure time shown for the train in the timetable for the given boarding date.
* The reception times when reservations can be accepted are 5:30 am-11:30 pm (JST).

A008

Shinkansen : Kyushu Shinkansen, Nishi Kyushu Shinkansen, Sanyo Shinkansen, Tokaido Shinkansen
Limited express : operated by JR Kyushu and JR-WEST

A009

You can reserve and purchase tickets for up to seven people in one operation.

A010

A child's fare is applied to customers between the ages of 6 and 11. Children age 5 or younger can ride free of charge.

However, children's tickets are required in the following cases.
1) When there are 3 or more young children (age 5 or younger) per adult or child (ages 6 to 11)
　(Up to 2 children are free of charge, and children's tickets are required starting with the third child)
2) When a child will be using a reserved seat
3) When a young child (age 5 or younger) uses a train alone

A011

You can pick up the tickets you reserved at a “Midori no Madoguchi” (ticket office) or reserved seat ticket vending machine at a JR Kyushu station. Each station has different hours of operation.
please click here


*You can also pick up your tickets at a JR West station's "Ticket Counter (Midori no Madoguchi)" or "Reserved Seat Ticket Vending Machine."

A012

You will need the credit card used for payment at the time of reservation, Reservation No. and Identification No..

A013

Yes, you can pick it up at a JR ticket office or ticket vending machine on the day you will board your train. It may be crowded, so please come with ample time to accommodate for this before your departure time.

A014

Please send email from the inquiry form of ""Inquries & Attention"".
Please enter the boarding date, the reserved train name and the name of the person who made the reservation.

＜How to send us an email＞
1. From the Train Reservation homepage, go to ""Inquiries & Attention"" in the upper right corner of the page
2. Go to “Inquiries (English only)” at the bottom of the ""Inquiries & Attention,"" and from here, go to the email entry form