FAQ

JR KYUSHU RAIL PASS


Product and Reservation

  • Q001

    What are the purchase conditions for a JR Kyushu Rail Pass?

    A001

    A JR Kyushu Rail Pass can be purchased by any non-Japanese citizen visiting Japan for the purpose of sightseeing and traveling on a short-stay visa.

    *From July 1, 2021 to March 31, 2022, our terms and conditions will be relaxed to allow foreign nationals to purchase the JR Kyushu Rail Pass regardless of residence status.
    Check here for details

  • Q002

    Where can I buy a JR Kyushu Rail Pass?

  • Q003

    How far in advance can I book a JR Kyushu Rail Pass?

    A003

    You may book a Rail Pass as early as 10 AM (JST), 1 month in advance of the boarding date.
    For example, if your train boarding date is April 1, you can book and purchase tickets as early as March 1 at 10 AM.
    *If you purchase your Rail Pass at a travel agency, the time of purchase will depend on the tour company or travel agency. Please confirm this information by inquiring with or contacting a service representative at each company.

  • Q004

    What is the age range for a child’s fare?

    A004

    The child’s fare applies to children between the ages of 6 and 11 years old.

    [Determining a child’s age]
    ■If you purchased a voucher for a JR Kyushu Rail Pass at a travel agency outside of Japan: the age of the child on the day the voucher was purchased applies.

    ■If you purchased a voucher for a JR Kyushu Rail Pass (E-ticket voucher) through JR KYUSHU RAIL PASS Online Booking, or if you purchased a JR Kyushu Rail Pass at a station ticket office following your arrival in Japan: the age of the child on the day the JR Kyushu Rail Pass is first used applies.

    Also, children age 5 and younger can ride free of charge.
    However, if a child aged 5 years or younger will be using a reserved seat, please purchase a ticket (or a child’s JR Kyushu Rail Pass) for the required section.

  • Q005

    Are there any additional charges when reserving a seat on limited express trains such as Yufuin no Mori, Aso Boy!, and SL Hitoyoshi?

    A005

    No additional charges apply to reserve a seat so long as the train operates within the valid area of your JR Kyushu Rail Pass.
    *For the “36+3,” you need a Green Limited Express ticket in addition to the JR Kyushu Rail Pass. Please purchase it before boarding.

  • Q006

    I would like to use a JR Kyushu Rail Pass for travel while visiting Japan. Can I make seat reservations prior to my arrival?

    A006

    You can book a reserved seat ahead of time online with the “JR KYUSHU RAIL PASS Online Booking” service.

    There are some conditions of use for the pre-booking service for reserved seats.
    ・This service is available to those who purchased their JR Kyushu Rail Pass through “JR KYUSHU RAIL PASS Online Booking” or those who purchased their JR Kyushu Rail Pass at certain travel agencies.
    ・There is a charge for reserved seat tickets that are booked through Online Booking.
    ・A credit card is required.
    ・There are some trains that cannot be booked.
    ・(For customers who purchased a JR Kyushu Rail Pass at a travel agency) Please ask the travel agency that purchased your pass if it is possible to use the pre-booking service for reserved seats.

    *If JR KYUSHU RAIL PASS Online Booking is not available, you can exchange a voucher for or purchase a JR Kyushu Rail Pass and then book a reserved seat at a designated JR Kyushu station ticket office after you arrive in Kyushu.

    [Extended holidays in Japan: periods during which seat reservations are expected to be difficult]
    (April 29–May 6, August 13–16, December 26–January 3)
    Outside of those dates, there are also days such as weekends where it is difficult to reserve seats. We appreciate your understanding in advance.

    [Stations where you can exchange vouchers for and purchase a Kyushu Rail Pass]
    Click here

  • Q007

    Can one person purchase more than one JR Kyushu Rail Pass?

    A007

    You can purchase more than one pass as long as the valid periods of the multiple passes you purchase do not overlap. However, you will be able to purchase both of Northern Kyushu Area Pass and Southern Kyushu Area Pass when the valid date of two is overlapped only one day. Please be aware that the purchasing and exchanging stations of each pass are different.
    For example) You can purchase both of a Northern Kyushu Area Pass valid from Jan. 1 to 3 and a Southern Kyushu Area Pass valid from Jan.3 to 5.

  • Q008

    Can a JR Kyushu Rail Pass be purchased/exchanged on behalf of another?

    A008

    JR Kyushu Rail Passes cannot be purchased/exchanged on behalf of other persons. The person whose name will be on the pass is required to purchase/exchange her/his pass in person.

Receipt of Ticket

  • Q009

    Where can I pick up a reserved and purchased ticket?

    A009

    [Stations at which JR Kyushu Rail Pass can be purchased/exchanged]
    Click here

  • Q010

    Can I pick up a reserved and purchased ticket at an airport?

    A010

    No, you cannot pick up a ticket at an airport.You will need to come to the designated ticket offices of JR Kyushu. Click the following link.

    [Stations at which JR Kyushu Rail Pass can be purchased/exchanged]
    Click here

  • Q011

    What do I need to bring to pick up a reserved and purchased ticket?

    A011

    For things you need to bring to pick up a reserved and purchased ticket, click the following link.
    What you need to pick up pass

  • Q012

    When I make a reservation for more than one person, is it OK that only the purchaser come to pick up the tickets?

    A012

    All users need to come to the ticket office.

  • Q013

    How long do I have to pick up my ticket?

    A013

    You can pick up your ticket on the day you will board your train, or on the day you start using your Rail Pass.
    Also, because the ticket office is expected to be crowded, please come with ample time to accommodate for this before your departure time. Furthermore, you can only pick up your ticket at a designated JR Kyushu ticket office.
    Tickets can be picked up during the hours of operation for each ticket office. Please access the link below (new page URL) for information on each location and its hours of operation.

    [Stations at which JR Kyushu Rail Pass can be purchased/exchanged]
    Click here