FAQ

General

Facilities
Payment, Changing and Refunding
Common Issues

Facilities

Q001

I want to know the train timetable.

A001

For the timetables of shinkansen and limited express trains, click the following link.
Timetables (major trains)

*For the search service of train timetables, click the following link.
Train information: https://www.jrkyushu.co.jp/english/train/index.html
Online search: Ekispert
Q002

I would like to check train operation (service) information.

A002

You can get up-to-date information on train delays through our official Twitter account. Also, for information on extended service suspensions or to see planned suspensions of service in advance of their implementation, please refer to the “Notice about the suspension of train operation” on our homepage.

■Official Twitter: Kyushu Railway Company Operating Information＠jrkyushu_all_en
Q003

How late are ticketing counters open?

A003

The following pages provide the business hours of major stations.
https://www.jrkyushu.co.jp/english/guide/station.html
Q004

What is the difference between reserved seats and non-reserved seats?

A004

■Reserved seats:
Reserved seats are seats where you designate a seat number and book your seat in advance. You may book a reserved seat as early as 10 AM (JST), 1 month in advance of the boarding date. For example, if your train boarding date is April 1, you can book and purchase tickets as early as March 1 at 10 AM.

■Non-reserved seat:
These are seats inside a non-reserved car that you choose and sit in after boarding without specifying a seat number in advance. Please note that there are cases where you may not be able to sit down in a seat due to crowding on the day of your trip.

Q005

Is there space for suitcases on JR Kyushu trains?

A005

It depends on the train.
Please refer to the following chart:Major trains of JR Kyushu

Name of train	Space availability
800 Series Shinkansen 700 Series Shinkansen	○*1
Nishi Kyushu Shinkansen	○*1
YUFUIN NO MORI	○
YUFU	×
ASO BOY!	×
A-TRAIN	×
HUIS TEN BOSCH	○
Relay KAMOME	○
TWO STARS 4047	○
MIDORI	○
SONIC	○
KYUSHU ODAN TOKKYU	×
KAWASEMI YAMASEMI	○
IBUSUKI NO TAMATEBAKO	×
UMISACHI YAMASACHI	×
36+3(Sanju-Roku plus San)	○
Local trains, rapid-transit trains	×

*1:A seat with allocated luggage space must be reserved when traveling with oversized baggage.
What does oversized baggage mean?
＜note＞ Space for suitecases may not be available depending on train configuration.

Q006

Is there Wi-Fi on the train or at the station?

A006

Some JR Kyushu station facilities and trains are equipped to allow for access to the Internet from a PC or smartphone via wireless LAN.Refer to the following information for Internet-equipped locations and how to connect to the Internet at those locations.
JR-KYUSHU FREE Wi-Fi Service
Q007

Are coin-operated lockers available at JR stations?

A007

For details, click here.

Payment, Changing and Refunding

Q008

Where can I purchase JR tickets?

A008

For details, click here.
*You can also purchase tickets online.
JR KYUSHU Train Reservation
Q009

Can I use a credit card to purchase JR tickets?

A009

Yes. We accept the following credit cards:
Q010

What currency is used for the settlements of purchase, change, and refund?

A010

Japanese yen is used for the settlements of purchase, change, and refund.

Q011

From what age to what age are child fares applied?

A011

The child's fare applies to passengers aged 6 to 11. A fare for toddlers five years or younger is free.
Note, however, that a ticket for a child is required in the following cases.
1) An Adult or Child is accompanied by more than two toddlers.
　(A fare is free up to two toddlers, and a Child fare is applied to the third and any additional toddlers.)
2) A toddler requires a reserved seat.
3) A toddler boards a train alone.

Adults	12 years and older
Child	Between 6 and 11 years old
Toddler (Pre-school)	Between 1 and 5 years old
Infant	0

Q012

I don't know how to use an IC card.

A012

For details, click here.
Q013

Are JR tickets changeable?

A013

For details, click here.
Q014

Are JR tickets refundable?

A014

For details, click here.

Common Issues

Q015

What happens if I miss my reserved train?

A015

It depends on the type of ticket you purchased.

“Regular ticket” : You can take the non-reserved seat of other trains of the day.
“KYUSHU NET KIPPU” : You can take the non-reserved seat of other trains of the day.
“KYUSHU NET HAYATOKU 3” : You cannot take a later train in a non-reserved seats.
Please purchase a separate express ticket. etc.
Q016

My flight was canceled, so I’m going to return my reserved ticket for a refund. Is there a handling charge for refunds?

A016

If you are getting a refund due to the cancellation or delay of non-JR transportation, you must pay the predetermined refund handling charge.