FAQ

JR-KYUSHU Train Reservation


Product and Reservation

  • Q001

    I want to know the details of JR-KYUSHU Train Reservation.

    A001

    For details on JR-KYUSHU Train Reservation,please see the “Service Guide”

  • Q002

    Can I use “JR Kyushu Rail Pass” with this service?

    A002

    This Service cannot be combined with other tickets including the “JR Kyushu Rail Pass”. Also, the reserved seat you booked using this service cannot be used as a reserved seat etc. of“JR Kyushu Rail Pass” after coming to Japan.

  • Q003

    What types of tickets can I purchase?

    A003

    Regular tickets and discount tickets (KYUSHU NET KIPPU and KYUSHU NET HAYATOKU 3)
    *Please check here for details on discount tickets.

  • Q004

    Are there any reservations that I cannot make?

    A004

    You cannot reserve the following seats online. If you would like to reserve these seats, please purchase tickets for them at a station ticket office.

    ・Green(first class) compartment, DX Green(first class) seats
    ・Booth seats
    ・ASO BOY! : Panorama seats, white ""Kuro"" seats
    ・KAWASEMI YAMASEMI : Sofa seats, Counter seats, Bench Seats
    ・“Compartments” on the “Hikari Rail Star”
    ・Rooms on sleeper trains

  • Q005

    Is it possible to buy only Limited Express Tickets with this service?

    A005

    Only "regular ticket" can reserve and purchase only limited express tickets.

  • Q006

    Can I reserve a non-reserved seat?

    A006

    You can reserve a non-reserved seat by selecting the ""Non-reserved seat"".
    * However, non-reserved seats may not be able to be seated if the train is crowded.

  • Q007

    When do you accept reservations?

    A007

    You can make a reservation from 10:00 am one month prior to boarding date, up to 6 minutes before the departure time shown for the train in the timetable for the given boarding date.
    * The reception times when reservations can be accepted are 5:30 am-11:30 pm (JST).

  • Q008

    What areas can I reserve with this service?

    A008

    Shinkansen : Kyushu Shinkansen, Sanyo Shinkansen
    Limited express : operated by JR Kyushu and JR West"

  • Q009

    For up to how many people can I reserve and purchase tickets on this service?

    A009

    You can reserve and purchase tickets for up to seven people in one operation.

  • Q010

    What is the age range for a child’s fare?

    A010

    A child's fare is applied to customers between the ages of 6 and 11. Children age 5 or younger can ride free of charge.

    However, children's tickets are required in the following cases.
    1) When there are 3 or more young children (age 5 or younger) per adult or child (ages 6 to 11)
     (Up to 2 children are free of charge, and children's tickets are required starting with the third child)
    2) When a child will be using a reserved seat
    3) When a young child (age 5 or younger) uses a train alone


    Adults 12 years and older
    Child Between 6 and 11 years old
    Toddler
    (Pre-school)
    Between 1 and 5 years old
    Infant 0

Receipt of Ticket

  • Q011

    Where can I pick up a reserved and purchased ticket?

    A011

    You can pick up the tickets you reserved at a “Midori no Madoguchi” (ticket office) or reserved seat ticket vending machine at a JR Kyushu station. Each station has different hours of operation.
    please click here


    *If you reserve a “regular ticket,” you can also pick it up at any major JR West station.

  • Q012

    What do I need to bring to pick up a reserved and purchased ticket?

    A012

    You will need the credit card used for payment at the time of reservation, Reservation No. and Identification No..

  • Q013

    Can I pick up a reserved ticket on the very day of boarding or the usage start date?

    A013

    Yes, you can pick it up at a JR ticket office or ticket vending machine on the day you will board your train. It may be crowded, so please come with ample time to accommodate for this before your departure time.

  • Q014

    What should I do if I forgot the "Reservation No." and "Identification No." required to receive the ticket?

    A014

    Please send email from the inquiry form of ""Inquries & Attention"".
    Please enter the boarding date, the reserved train name and the name of the person who made the reservation.

    <How to send us an email>
    1. From the Train Reservation homepage, go to ""Inquiries & Attention"" in the upper right corner of the page
    2. Go to “Inquiries (English only)” at the bottom of the ""Inquiries & Attention,"" and from here, go to the email entry form

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