Operation Guide

ATime period in which it is possible to make reservations, make changes, and receive refunds
Reservation/change/refund can only be made and received between 5:30-23:00 JST

BJapan Standard Time
The times displayed on this site are all in Japan Standard Time


  • User Guide: Service outline and operation guide
  • Inquiry & Attention: E-mail inquiries and notes on the use of this system
  • FAQ: Frequently Asked Questions
  • Terms of use

How to Use this System

2.Pick Up Your Tickets


Book on your PC or mobile phone

  • Reservations can be made between the following times:05:30-23:00(JST)
  • Reservations open: From 10:00 a.m. 1 month prior to the date of departure (reservations ・can be made up to 6 minutes before departure.)
  • Number of seats that can be reserved at a time: up to 7
  • Payment method: Credit card (online)

2.Pick Up Your Tickets

Ticket collection location: Ticket Offices or Reserved Seat Ticket Machines at JR-KYUSHU stations

What you need to collect your ticket

  • The credit card used for the payment when making the reservation
  • Reservation No. (5-digit number starting with “6” you will have received on completion of the reservation)
  • Identification No. (4-digit number nominated by the customer when making the reservation)